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Privacy Policy

1. Introduction

HeartCo Ltd is a dormant UK-registered limited company, retained for name and brand purposes only. All active trading is carried out by individual businesses listed on this site — some of which operate as limited companies registered with Companies House, while others trade under the sole trader name of Stephen Holdstock. Each business is responsible for its own services, terms, and operations. Please review the relevant terms and policies provided for each entity before using our services.

2. Data Collected

Data Storage Location

HeartCo and its associated businesses operate in the United Kingdom. All websites and services under the HeartCo name are hosted on secure UK-based servers provided by trusted hosting partners. These providers are fully GDPR compliant, and we take the security and integrity of your data seriously.

Registration Data

If you register for an account on any of our websites, we may collect and store your email address, chosen username, and any other information you choose to include in your user profile. You can view, update, or delete this data at any time (with the exception of your username). Site administrators may also access this information to assist with account management.

Purchase Data

When you make a purchase on one of our websites, we collect and store relevant order details, such as your name, email address, payment status, and details of the product or service purchased. This information is used solely for providing downloads, customer support, and service fulfilment.

Support Data

Support enquiries made through our websites may be processed using third-party ticketing platforms or via direct email. Only the information you provide is collected, and it is used exclusively to address your enquiry. We do not share this data beyond what is necessary to offer support.

Comments

If you leave a comment on one of our sites, we collect the data entered into the comment form, along with your IP address and browser information, to help with spam detection and security.

Contact Form

Messages sent via our contact forms are delivered directly to our UK-based business email accounts. These messages are used only to respond to your enquiry and are never used for marketing purposes or shared with third parties.

Analytics

We use Google Analytics to monitor and understand website usage. This data is collected anonymously and helps us improve our websites. No personally identifiable information is stored. You may opt out at any time using the following tool: Google Analytics Opt-Out.

Use of Personal Data

  • Verifying your identity while using our websites;
  • Providing technical or customer support;
  • Sending important service updates or account-related information;
  • Preventing fraudulent activity and ensuring data security;
  • Tailoring the site experience to your preferences;
  • Ensuring the smooth operation of our services.

3. Embedded Content

Some pages on our websites may include embedded content — such as YouTube videos or social media feeds. Embedded content behaves as if you visited the third-party site directly, which may collect data, use cookies, and track your interaction with the embedded content.

Facebook

Our site may display Facebook feeds or buttons. Data is only shared if you interact with the content. View Facebook Privacy Policy.

Twitter / X

We may embed tweets via the Twitter/X API. Data is only transmitted if you engage with the embed. View Twitter Privacy Policy.

YouTube

We embed YouTube videos on some pages. Interaction with the video may trigger tracking by YouTube. View YouTube Privacy Policy.

4. Cookies

Our websites use cookies to improve performance, remember preferences, and collect anonymised usage data. You can disable cookies in your browser settings if preferred.

Necessary Cookies (All Visitors)

  • PHPSESSID: Maintains your session across pages.

Additional Cookies (Logged-in Users)

  • wordpress_logged_in_{hash}: Identifies logged-in users.
  • wp-auth: Authenticates access.
  • wordpress_test_cookie: Confirms that cookies are enabled.
  • wp-settings-{UID}: Stores admin panel preferences.
  • wp-settings-time-{UID}: Records user-specific time settings.

5. Who Has Access to Your Data

If you are not a registered user, we do not collect or store any personally identifiable data about you.

If you are a registered user, your data may be accessed only by authorised personnel, such as site administrators or support team members, strictly for the purposes of account management or technical support.

6. Third-Party Access to Your Data

We only share your data with third-party services when absolutely necessary for delivering our services, and only with GDPR-compliant providers.

Stripe

We use Stripe for secure payment processing. Your payment information is encrypted and handled securely. View Stripe Privacy Policy.

Google Analytics

We use Google Analytics to collect anonymised usage statistics. View Google Privacy Policy.

7. How Long We Retain Your Data

Comments and support tickets may be stored indefinitely unless you request removal. If you register an account, your profile information is retained until your account is deleted. You may request data deletion at any time.

8. Security Measures

We use SSL/HTTPS encryption to protect all communications. In the event of a data breach, we will act swiftly to investigate, secure the system, and notify affected users if necessary.

9. Your Data Rights

You have the right to access, correct, or request deletion of your personal data. You also have the right to restrict processing or object to how your data is used, in accordance with the UK GDPR.

To exercise any of these rights, please contact us at [insert contact email]. We will respond within one calendar month.

10. Third-Party Websites

Our websites may link to external websites. These third-party sites are not controlled by HeartCo, and we are not responsible for their content or data practices. Please review their privacy policies before submitting any personal information.

11. Release of Your Data for Legal Purposes

We may disclose your data if required to do so by law or if we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights, or investigate fraud or misuse. Any release of data will comply with UK data protection laws.

12. Amendments

This Privacy Policy may be updated from time to time. Significant changes will be posted on this page, and continued use of the site constitutes acceptance of the updated terms.

HeartCo Specific Data Protection

1. Introduction

The goal of the data protection policy is to depict the legal data protection aspects in one summarising document. It can also be used as the basis for statutory data protection inspections, e.g. by the customer within the scope of commissioned processing. This is not only to ensure compliance with the European General Data Protection Regulation (GDPR) but also to provide proof of compliance. But in all honesty, GDPR is the main reason we’ve written it. Our GDPR document and policy can be downloaded here. This document covers the GDPR compliance for HeartCo, Media Sussex, YourStory Video, Hashtag Counter and Wedding Hashtag Generator.

2. HeartCo Websites

This website (and all the websites owned and managed by HeartCo) and its content is protected by copyright and should not be duplicated or used outside of the consent of the author. Consent be be requested, and will be genuinely considered per scenario, by contacting us via the contact page. This website (and all the websites owned and managed by HeartCo) uses Cookies to measure traffic information, if you would rather not let us know you visited our site, that’s fine. Please disable cookies in your browser. The BBC website has a brilliant tutorial on how to disable cookies on your Internet browser: click here to learn more. All the information displayed on this website (and all the websites owned and managed by HeartCo) is true as the author believes it to be, however from time to time there may be accidental typographical errors on the website at any time. In these scenarios, whether they relate to price or information are not considered as binding and we are not obliged to fulfil to these mistakes. This website (and all the websites owned and managed by HeartCo) may occasionally enable comments or forums – in these cases, we will do our best to manage the website for offensive comments and spam – however, we cannot guarantee to catch it all. At all times, we cannot be liable for the content that we did not publish ourselves. Equally, if a user chooses to comment on an element of the website, they are subject to a fair-use, good conduct and cookie enabling of that element. Fair use and good conduct means that the other users should be considered. Nothing racist or offensive may be put onto the website (and all the websites owned and managed by HeartCo). HeartCo trades from Shoreham By Sea, West Sussex, managed by Stephen Holdstock.

Hosting Terms & Conditions

0. Services

HeartCo and Media Sussex offer a hosting solution, referred to as “hosting” in this document. These hosting services are management-based. Hosting is supplied as a paid service, including the registration and management of hosting and domain services within the agreed monthly or annual fee. All transactions and services are fulfilled by Media Sussex Ltd.

References to HeartCo or Media Sussex throughout these terms refer to the registered company Media Sussex Ltd (Company No. 11870432).

Media Sussex pays for the actual hosting infrastructure and related services, such as backups and server maintenance. Domain registration may or may not be included and will be clearly stated upon agreement (see Section 4).

Included in the hosting fee:

  • Website hosting and uptime monitoring
  • Email inboxes and forwarding maintenance
  • Domain and hosting renewals
  • Backups where applicable
  • Fixes relating to hosting issues
  • Email support for hosting-related issues

Not included in the hosting fee:

  • Website content updates or development
  • Fixes for non-hosting-related website issues
  • Email issues unrelated to hosting
  • Website migrations to or from external servers

1. Pricing

By selecting our hosting service, you agree to pay the agreed amount monthly or annually for a minimum of 12 calendar months. Should we stop offering hosting, you’ll receive at least one month’s notice and a refund for any unused period of your annual term.

Domain costs are included in annual hosting payments. For monthly plans, the first month will include the annual domain fee. Service activation requires full payment upfront.

Monthly payments may total more than annual plans due to admin costs. Fees will remain fixed for the first year. Media Sussex reserves the right to amend pricing thereafter.

To avoid service disruption, notify us at least 10 days before a payment is due if you anticipate issues. Unpaid balances may lead to service suspension and recovery action, including legal steps if required.

View our current pricing at: heartco.co.uk/media-sussex-pricing-and-terms.

2. Backup

Backups are available upon request and may differ in frequency depending on the hosting package. Please confirm backup schedules with us prior to agreement. Without an active backup arrangement, HeartCo accepts no liability for data loss. Even with backups, we cannot guarantee 100% data retention.

3. Servicing

Occasionally, servers may require routine maintenance, during which downtime may occur (typically brief and infrequent). Where possible, we’ll notify you in advance. Emergency maintenance may happen without notice.

4. Server Setup

Hosting includes the upload and maintenance of your website content via servers leased by HeartCo from a UK-based provider. We do not own these physical servers. Your hosting fee covers our management of the server relationship, emails, and backups (if agreed).

Shared servers are used, but this does not impact your allocated resources. Dedicated servers are available at a higher rate upon request.

For confidentiality, the identity of our hosting provider will not be disclosed. However, a redacted copy of their terms can be requested via email at info@heartco.co.uk.

5. Memory and Traffic/Bandwidth

Hosting includes defined limits on storage and bandwidth, outlined in your agreement. Additional usage may incur fees. For annual clients, extra resources can be purchased mid-term for an additional one-off payment.

6. Domain Registration

If transferring an existing domain, we’ll coordinate with the current registrar. In some cases, a new domain may need to be registered. Any related costs will be clearly outlined. Domain registration fees are generally included in the first payment unless otherwise stated.

Domains are registered under the name of HeartCo to ensure privacy and legal compliance. Transfer and registration may involve minor fees from both us and the registry.

7. Content

You are responsible for the content hosted on your website. HeartCo will upload your provided materials but is not liable for any legal issues arising from that content. If using a CMS, you must monitor and moderate contributions.

Email activity is also your responsibility. High-volume usage or spam may require us to implement a fair-use policy. Breaches may result in service cancellation without refund.

All data collected via forms or analytics on your website is your legal responsibility, including GDPR compliance.

8. Expiry of Contract

Terms are valid for the initial 12-month term. Services will renew automatically unless cancelled. Updated pricing and terms (if applicable) will be provided before renewal. You may switch between monthly and annual payments with one month’s notice before the contract term ends.

Annual clients will receive one month’s notice before renewal. After expiry, a 2-week grace period will follow, after which services may be terminated and files removed from our servers.

9. Cancelling

You may cancel at any time. A cancellation fee may apply, particularly if using a monthly payment plan. Refunds are not available for one-off annual payments. If terms are breached, we reserve the right to terminate service without refund.

Cancelling mid-year does not void the annual fee. Fees paid constitute acceptance of these hosting terms. You may request a copy of the latest terms by emailing info@heartco.co.uk. Please allow up to 5 working days for a reply.

HeartCo Miscellaneous Terms

For website development projects, HeartCo may use a variety of methods depending on the needs of the client. In some cases, a pre-designed theme may be purchased and then customised extensively for the specific project. Whether a site is built from scratch or adapted from a theme, our services are priced based on the time spent developing the site — not on the ownership of the template or assets used.

Templates are never resold or provided as standalone products. Any costs associated with themes or plugins are passed through as part of the overall project cost. Additional charges reflect the service hours required to install, configure, and customise those tools.

Miscellaneous payments made to HeartCo or any of its trading names (e.g. Media Sussex, OliveJoy Photography, Build Me Mini) may be non-refundable or may incur administrative fees unless agreed otherwise in writing.

Our preferred method of payment is via BACS transfer. If you choose to pay by cheque, please ensure that the cheque is posted with sufficient time to arrive before the invoice due date. Late arrival may result in service delays or additional fees.

Unless otherwise stated, stock imagery or media used in any project is billed as a service — including time spent sourcing, licensing, and implementing the content. HeartCo does not resell stock media as a product.

Hourly services are charged strictly on a time-used basis, calculated in full hourly increments unless agreed otherwise.